Here's a few things to keep in mind before ordering. First, our product contains real, whole, full cream goat's milk. We never use powdered milk like some do. Powdered milk doesn't have the same emollient qualities. Our lotion is about 25% milk by volume. There's more milk in there than any of the other ingredients except water. Because of this, we have to use preservatives for your safety. If we didn't, the lotion would have to be treated as a dairy product and be refrigerated all the time. It also wouldn't keep any longer than a dairy product. We use non-formaldehyde preservatives in the most minute quantities possible. You'll find more information on our homepage. In addition, we use a blend of essential oils to very lightly scent the lotion. For this reason, we cannot guarantee that it is hypoallergenic. Your bottle may appear to have some space at the top when it arrives. The 8 ounce bottles we use are designed to hold 8 ounces of watery liquid. Our lotion is very rich and dense, and we pack it by weight to ensure that you are getting 8 ounces. We want you to be completely satisfied. Feel free to email us any questions you have before ordering. If after ordering you're unhappy, send us the unused portion and we'll refund your order price minus shipping as long as we receive the bottle back within 30 days of purchase.Shipping charges are as follows: To the US 48, Canada, Alaska and Hawaii: 1 bottle =5.50US, 2 to 5 bottles = 8.50 US, 6 to 10 bottles = 10.50US buy 11 or more bottles and your shipping to the aforementioned locations is free. We ship USPS priority mail. Your shipping charges will be added on the PayPal payment screen.